Frequently Asked Questions

How many tours do we offer and how are they?

Citytour, experience, cultural tours in museum (Madrid For those who like to take more advantage of their time, we have the “combo tours” that combine the previous to save time and have a broader view of the city.

Are the tours by foot or by car?

We offer both options. We will always advise the best way to each one of them, however the final choice is based in what the client wants.

How do I book a Tour?

The first thing you need to know is that you shall book in advance. You will do the whole booking procedure in our website. You must choose which tour you want, the date and complete all the required details.

After booking online, we will send you a confirmation through email.

What do our customer say about us?

Why Tripadvisor recommendations are on behalf of Descubra Madrid??

Because Madrid Premium Tours is part of a company called Descubra Madrid Concierge S.L.

Where is the point of departure of each tour ?

We usually pick up the customers at the hotel and we start the tours from there. But the starting point can always be chosen by the client. .

How much costs each tour?

The tours costs vary according with the choices made by the client.
All our costs are included on the price the client receive. This means that no further charge will be made as the price informed at the booking is final.

How is the payment made?

All our clients can pay by credit card or Paypal. We assure you that our system is secure and that all your data is protect with us.

Unfortunately we cannot accept postpone payments and/or receive cash as payment. This is due our booking procedure and police. We need the online payment as a proof of your booking confirmation and commitment with our company.

In case of doughs or problems with our online payment system, please send us an email to info@madridpremiumtours.com and we will answer it in the next 24hours (maximum) or call you.

How can I cancel a booking?

Our Cancellation Policy vary according the prior notice of the cancelation (prior to the date and hour of the Tour you chose).

All advanced cancellations:
- made 7 working days in advance or more, implies administrations costs of 15% of the amount paid;
- between 6 working days and 48hours in advance implies administrations costs of 50% of the amount paid;
- less than 48hours in advance implies administrations costs of 100% of the amount paid;

If the client does not show up to the booking, no restitutions will be made.

Please note that for any purposes, including definitions of working days, we use the Spain's calendar and time zone.